Providing fast & accurate pediatric consultations using health data
Providing fast & accurate pediatric consultations using health data
The Wizz ecosystem uses kids’ health data to assist pediatricians in consultations & inform parents about kids’ health.
The Wizz ecosystem uses kids’ health data to assist pediatricians in consultations & inform parents about kids’ health.
TEAM
Priyansh Singara (that’s me!)
Partha Khare
Nachiket Nayagaonkar
Ashwin Rathish
MY ROLE
System design, UI flows, copywriting, prototyping, components & styles, defining metrics
TEAM
Priyansh Singara (that’s me!)
Partha Khare
Nachiket Nayagaonkar
Ashwin Rathish
MY ROLE
System design, UI flows, copywriting, prototyping, components & styles, defining metrics
Problem - Parent pediatrician gap
Problem - Parent pediatrician gap
Kids with chronic conditions like Asthma require frequent monitoring of their symptoms. Pediatricians face challenges as kids & parents find it difficult to identify & track symptoms, especially since kids spend most of their time at school or play.
Defining the gap
Communication gap
Kids struggle to articulate their symptoms well, & parents aren't aware of what's happening since kids are at school/play mostly.
Emotional gap
Parents & kids need counseling as they have many questions, but pediatricians hardly get time because they're busy diagnosing.
Expectation gap
Parents have unreal expectations and want quick results from the treatment plan.
Operational gap
Parents miss follow-up appointments & forget to carry their prescriptions.
THE SHINY HIGHLIGHTS
❋ WIZZ, at a glance
❋ WIZZ, at a glance
Problem - Parent pediatrician gap
Kids with chronic conditions like Asthma require frequent monitoring of their symptoms. Pediatricians face challenges as kids & parents find it difficult to identify & track symptoms, especially since kids spend most of their time at school or play.
Defining the gap
Communication gap
Kids struggle to articulate their symptoms well, & parents aren't aware of what's happening since kids are at school/play mostly.
Emotional gap
Parents & kids need counseling as they have many questions, but pediatricians hardly get time because they're busy diagnosing.
Expectation gap
Parents have unreal expectations and want quick results from the treatment plan.
Operational gap
Parents miss follow-up appointments & forget to carry their prescriptions.
THE SHINY HIGHLIGHTS
❋ WIZZ, at a glance
❋ WIZZ, at a glance
THE SHINY HIGHLIGHTS
❋ WIZZ, at a glance
❋ WIZZ, at a glance
Going back to how it started…
Let's rationalise some of the design decision together!
Going back to how it started…
Let's rationalise some of the design decision together!
Solve for chronic diseases affecting kids
Given the alarming pollution levels in India, addressing a high-impact, high-urgency respiratory disease was our main goal.
Scoping down to pediatric Asthma
India accounts for 12.9% of the global 262 million asthma cases.
42% of asthmatic adults have asthma onset before age 16.
Solve for chronic diseases affecting kids
Given the alarming pollution levels in India, addressing a high-impact, high-urgency respiratory disease was our main goal.
Scoping down to pediatric Asthma
India accounts for 12.9% of the global 262 million asthma cases.
42% of asthmatic adults have asthma onset before age 16.
Understanding the pediatric system
We talked to 7 asthma kids (now adults) & 2 pediatricians.
❋ some questions about life ❋
Key takeaways from interviews
Consulting kids is not as easy as it sounds
Pediatric consultations are dependent on the conversation between pediatricians, parents, and the kid to identify health issues.
The ability of kids & parents to articulate their concerns correctly is a major factor.
The emotional toll on parents
The whole situation has the parents on edge. They'd do anything to feel more in control of their child's condition. Be it asking questions to pediatricians or googling for hours.
Who are we designing for?
Who are we designing for?
Understanding the pediatric system
We talked to 7 asthma kids (now adults) & 2 pediatricians.
❋ some questions about life ❋
Key takeaways from interviews
Consulting kids is not as easy as it sounds
Pediatric consultations are dependent on the conversation between pediatricians, parents, and the kid to identify health issues.
The ability of kids & parents to articulate their concerns correctly is a major factor.
The emotional toll on parents
The whole situation has the parents on edge. They'd do anything to feel more in control of their child's condition. Be it asking questions to pediatricians or googling for hours.
Who are we designing for?
✨ Introducing Wizz
Wizz utilizes health data from kids' bands, enabling pediatricians to make faster treatment decisions. Also, keeps parents informed daily through an app, to make them feel in control of their kid’s health.
✨ Introducing Wizz
Wizz utilizes health data from kids' bands, enabling pediatricians to make faster treatment decisions. Also, keeps parents informed daily through an app, to make them feel in control of their kid’s health.
❋ LIFE AFTER WIZZ :) ❋
Pediatrician’s dashboard
Pediatrician’s dashboard
Top level goals
Using health data to reduce patient consultation time.
Enhance clinic management experience for them to serve more patients.
Helping pediatricians prioritize counseling over consultations to build rapport with parents & kids.
Pediatrician’s dashboard
Top level goals
Using health data to reduce patient consultation time.
Enhance clinic management experience for them to serve more patients.
Helping pediatricians prioritize counseling over consultations to build rapport with parents & kids.
Adding appointments to the clinic schedule
Adding appointments to the clinic schedule
The “schedule” tab is where the users would land after the account setup. It was important to let them start their journey of building the appointment schedule as it would be a part of user activation.
The “schedule” tab is where the users would land after the account setup. It was important to let them start their journey of building the appointment schedule as it would be a part of user activation.
❋ ADDING APPOINTMENT TO SCHEDULE ❋
The schedule tab
Stages of appointment journey
The parent calls the clinic to book an appointment. (1-2 days beforehand)
The parent and kid show up at the clinic.
The receptionist documents growth indicators like height and weight.
The parent and kid finally see the pediatrician.
The parent pays the bill at the counter.
The schedule tab
Stages of appointment journey
The parent calls the clinic to book an appointment. (1-2 days beforehand)
The parent and kid show up at the clinic.
The receptionist documents growth indicators like height and weight.
The parent and kid finally see the pediatrician.
The parent pays the bill at the counter.
This led to the creation of the “queue”, which may seem obvious but it was a breakthrough moment for us.
Final iteration - Queue
This led to the creation of the “queue”, which may seem obvious but it was a breakthrough moment for us.
Final iteration - Queue
❋ AHA MOMENT - QUEUE INTERACTION ❋
❋ SCHEDULE TAB - FINAL DESIGN ❋
The data-rich consultation experience
The consultation tab is the place where a pediatrician would spend most of their time.
Understanding the basics of the consultation
Importance of height & weight — For kids, height & weight are key growth indicators.
High usage of note-taking — Pediatricians use notes to remember health complaints they get from parents and kids. They write down things to check next time.
Cough diary — Pediatricians advise parents to maintain a diary to understand the frequency & intensity of coughing.
The data-rich consultation experience
The consultation tab is the place where a pediatrician would spend most of their time.
Understanding the basics of the consultation
Importance of height & weight — For kids, height & weight are key growth indicators.
High usage of note-taking — Pediatricians use notes to remember health complaints they get from parents and kids. They write down things to check next time.
Cough diary — Pediatricians advise parents to maintain a diary to understand the frequency & intensity of coughing.
❋ consultations tab - rejected iteration ❋
Categorizing and prioritizing information based on its importance to the pediatrician was missing. To tackle this we decided to go back to the strategizing phase.
Putting things back together!
Categorizing and prioritizing information based on its importance to the pediatrician was missing. To tackle this we decided to go back to the strategizing phase.
Putting things back together!
❋ categorisation & prioritisation of data points ❋
❋ categorisation & prioritisation of data ❋
❋ data rich consultation - final design ❋
Parent’s app
Top level goals
Parent’s app
Top level goals
Laying the foundation of the home screen
Most parents feel supremely concerned after their kid is diagnosed with a chronic condition, so it was important to highlight the need for parents to be tension-free and calm at every step.
The use case here was to inform parents about their kid’s condition without overwhelming them. Hence, the data had to be understandable at a single glance.
This led to the creation of a health score.
What is a health score?
A health score summarizes multiple vitals offering a snapshot of your kid’s health.
Constructing the home screen
Few guidelines in mind before we started designing.
Don’t bombard parents with 5-6 health vitals, only show the health score.
Show the change in health. Parents want to know if the situation has improved or worsened from the last time they saw the kid.
Laying the foundation of the home screen
Most parents feel supremely concerned after their kid is diagnosed with a chronic condition, so it was important to highlight the need for parents to be tension-free and calm at every step.
The use case here was to inform parents about their kid’s condition without overwhelming them. Hence, the data had to be understandable at a single glance.
This led to the creation of a health score.
What is a health score?
A health score summarizes multiple vitals offering a snapshot of your kid’s health.
Constructing the home screen
Few guidelines in mind before we started designing.
Don’t bombard parents with 5-6 health vitals, only show the health score.
Show the change in health. Parents want to know if the situation has improved or worsened from the last time they saw the kid.
❋ health score at a glance ❋
Health score was something we created from scratch, so it was important to educate users to instill trust. What was a good or a bad score? The meaning of the score had to be very clear.
Health score was something we created from scratch, so it was important to educate users to instill trust. What was a good or a bad score? The meaning of the score had to be very clear.
Initiatives to educate users about health score
Initiatives to educate users about health score
❋ user education for health score ❋
Highlights — Deeper analysis for parents
Highlights — Deeper analysis for parents
The data visualization in the highlights section differed from that in the consultations tab of the pediatrician’s dashboard, despite both containing the same data points.
The data visualization in the highlights section differed from that in the consultations tab of the pediatrician’s dashboard, despite both containing the same data points.
Parents needed a self-explanatory representation of data with a layer of assisted insights. Spoon-feeding takeaways to the parents were important to avoid any misinterpretation due to their limited knowledge.
❋ finer details of "highlights" ❋
Metrics to measure success
Metrics to measure success
Pediatrician’s dashboard
Pediatrician’s dashboard
Our goal with the whole system was to make pediatric consultations faster and more accurate.
Our goal with the whole system was to make pediatric consultations faster and more accurate.
Lesser time taken to reach “update prescription” — The success of the data-rich consultation experience lies in pediatricians spending less time identifying and tracking symptoms, reaching the ‘update prescription’ stage faster.
Lesser time taken to reach “update prescription” — The success of the data-rich consultation experience lies in pediatricians spending less time identifying and tracking symptoms, reaching the ‘update prescription’ stage faster.
Lower turnaround time — Time spent on consulting chronic patients’ before Wizz vs after Wizz.
Lower turnaround time — Time spent on consulting chronic patients’ before Wizz vs after Wizz.
❋ Update prescription & TAT ❋
Patients consulted per day — Data allows pediatricians to consult faster, eventually enabling pediatricians to serve more patients daily.
Patients consulted per day — Data allows pediatricians to consult faster, eventually enabling pediatricians to serve more patients daily.
Subscription count — Number of new Wizz watch subscriptions sold per month for chronic patients.
Subscription count — Number of new Wizz watch subscriptions sold per month for chronic patients.
Task success rate — Number of successfully finished appointments.
Task success rate — Number of successfully finished appointments.
Parents’ app
Number of missed follow-up appointments - Reducing it, obviously.
Number of missed follow-up appointments - Reducing it, obviously.
Daily active users - Number of parents who check Wizz every day.
Daily active users - Number of parents who check Wizz every day.
Number of appointments booked via the app
Number of appointments booked via the app
Push notification open rate - The percentage of push notifications opened is crucial as these notifications are related to health updates.
Finally, our top learnings
Finally, our top learnings
Designing for expert users vs emotional users - We dealt with both ends of the spectrum, pediatricians being experts and parents being anxious. The need to assist pediatricians and spoon-feed parents was really difficult to figure out.
Designing for expert users vs emotional users - We dealt with both ends of the spectrum, pediatricians being experts and parents being anxious. The need to assist pediatricians and spoon-feed parents was really difficult to figure out.
Designing the data - It was our first time visualizing data, and we struggled to keep the data consistent and contextual at all times. Fintech apps were our go-to place.
Designing the data - It was our first time visualizing data, and we struggled to keep the data consistent and contextual at all times. Fintech apps were our go-to place.
Importance of trust - Similar to money, people don’t trust anyone with their health, at every point we were questioned about users trusting our system.
Importance of trust - Similar to money, people don’t trust anyone with their health, at every point we were questioned about users trusting our system.
Use of AI - AI in healthcare requires finesse. Despite initial setbacks, we focused on pattern recognition for pediatricians and simplified insights for parents.
Use of AI - AI in healthcare requires finesse. Despite initial setbacks, we focused on pattern recognition for pediatricians and simplified insights for parents.
Wrapping up, thank you!
Wrapping up, thank you!
If you’re still here, then I know you have found something interesting, or everything interesting maybe✨
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Let’s create together!
I am open for internships :)
Let’s create together!
I am open for internships :)
Thank you,
I trust you liked it!
Priyansh Singara Version 20
Priyansh Singara Version 20
Copyrights 2024. All rights & wrongs reserved
Copyrights 2024. All rights & wrongs reserved
Copyrights 2024. All rights & wrongs reserved