Providing fast & accurate pediatric consultations using health data
Providing fast & accurate pediatric consultations using health data
The Wizz ecosystem uses kids’ health data to assist pediatricians in consultations & inform parents about kids’ health.
The Wizz ecosystem uses kids’ health data to assist pediatricians in consultations & inform parents about kids’ health.
TEAM
Priyansh Singara (that’s me!)
Partha Khare
Nachiket Nayagaonkar
Ashwin Rathish
MY ROLE
System design, UI flows, copywriting, prototyping, components & styles, defining metrics
CONTEXT
We worked on Wizz for our design coursework's "Connected experience" module. It's a personal concept project.
TEAM
Priyansh Singara (that’s me!)
Partha Khare
Nachiket Nayagaonkar
Ashwin Rathish
MY ROLE
System design, UI flows, copywriting, prototyping, components & styles, defining metrics
CONTEXT
We worked on Wizz for our design coursework's "Connected experience" module. It's a personal concept project.
Problem - Parent pediatrician gap
Problem - Parent pediatrician gap
Kids with chronic conditions like Asthma require frequent monitoring of their symptoms. Pediatricians face challenges as kids & parents find it difficult to identify & track symptoms, especially since kids spend most of their time at school or play.
Defining the gap
Communication gap
Pediatricians rely on what the kid & the parent say during consultation. Miscommunication of symptoms is possible.
Emotional gap
Parents & kids need counseling as they have many questions, but pediatricians hardly get time because they're busy diagnosing.
Expectation gap
Parents have unreal expectations and want quick results from the treatment plan.
Operational gap
Parents miss follow-up appointments & forget to carry their prescriptions.
Solution
Solution
Wizz utilizes health data from kids' bands, enabling pediatricians to make faster treatment decisions. Also, keeps parents informed daily through an app, to make them feel in control of their kid’s health.
THE SHINY HIGHLIGHTS
❋ Wizz, at a glance
❋ Wizz, at a glance
Problem - Parent pediatrician gap
Kids with chronic conditions like Asthma require frequent monitoring of their symptoms. Pediatricians face challenges as kids & parents find it difficult to identify & track symptoms, especially since kids spend most of their time at school or play.
Defining the gap
Communication gap
Pediatricians rely on what the kid & the parent say during consultation. Miscommunication of symptoms is possible.
Emotional gap
Parents & kids need counseling as they have many questions, but pediatricians hardly get time because they're busy diagnosing.
Expectation gap
Parents have unreal expectations and want quick results from the treatment plan.
Operational gap
Parents miss follow-up appointments & forget to carry their prescriptions.
Solution
Wizz utilizes health data from kids' bands, enabling pediatricians to make faster treatment decisions. Also, keeps parents informed daily through an app, to make them feel in control of their kid’s health.
THE SHINY HIGHLIGHTS
❋ Wizz, at a glance
❋ Wizz, at a glance
THE SHINY HIGHLIGHTS
❋ Wizz, at a glance
❋ Wizz, at a glance
Going back to how it started…
Let's rationalise some of the design decision together!
Going back to how it started…
Let's rationalise some of the design decision together!
Solve for chronic diseases affecting kids
In August 2023, we initiated a project targeting chronic diseases. Given the alarming pollution levels in India, addressing a high-impact, high-urgency respiratory disease was our main goal.
Scoping down to pediatric Asthma
India accounts for 12.9% of the global 262 million asthma cases.
42% of asthmatic adults have asthma onset before age 16.
This system is currently optimized for Asthma & respiratory conditions, however, it can be scaled to other chronic conditions that require data-driven consultations.
Solve for chronic diseases affecting kids
In August 2023, we initiated a project targeting chronic diseases. Given the alarming pollution levels in India, addressing a high-impact, high-urgency respiratory disease was our main goal.
Scoping down to pediatric Asthma
India accounts for 12.9% of the global 262 million asthma cases.
42% of asthmatic adults have asthma onset before age 16.
This system is currently optimized for Asthma & respiratory conditions, however, it can be scaled to other chronic conditions that require data-driven consultations.
Understanding the pediatric system
We talked to 7 asthma kids (now adults) & 2 pediatricians.
❋ some questions about life ❋
Key takeaways from interviews
Consulting kids is not as easy as it sounds
Pediatric consultations are dependent on the conversation between pediatricians, parents, and the kid to identify health issues.
The ability of kids & parents to articulate their concerns correctly is a major factor.
The emotional toll on parents
The whole situation has the parents on edge. They'd do anything to feel more in control of their child's condition. Be it asking questions to pediatricians or googling for hours.
Who are we designing for?
Who are we designing for?
Understanding the pediatric system
We talked to 7 asthma kids (now adults) & 2 pediatricians.
❋ some questions about life ❋
Key takeaways from interviews
Consulting kids is not as easy as it sounds
Pediatric consultations are dependent on the conversation between pediatricians, parents, and the kid to identify health issues.
The ability of kids & parents to articulate their concerns correctly is a major factor.
The emotional toll on parents
The whole situation has the parents on edge. They'd do anything to feel more in control of their child's condition. Be it asking questions to pediatricians or googling for hours.
Who are we designing for?
Introducing Wizz
Our future vision for the pediatric ecosystem
Introducing Wizz
Our future vision for the pediatric ecosystem
❋ LIFE AFTER WIZZ :) ❋
We defined a B2B2C model, wherein, pediatricians will prescribe the Wizz band to the kid, as a part of the prescription. We're offering a subscription service to these parents, who will ultimately pay for it. This subscription helps reduce the cost of the watch for the parent.
We defined a B2B2C model, wherein, pediatricians will prescribe the Wizz band to the kid, as a part of the prescription. We're offering a subscription service to these parents, who will ultimately pay for it. This subscription helps reduce the cost of the watch for the parent.
Pediatrician’s dashboard
Pediatrician’s dashboard
Top level goals
Using health data to reduce patient consultation time.
Enhance clinic management experience for them to serve more patients.
Helping pediatricians prioritize counseling over consultations to build rapport with parents & kids.
In the pediatrician's hands, words matter more than medicine. Imagine a visit where doctors understand patients before they speak. Our goal? Turning appointments into comforting conversations.
Pediatrician’s dashboard
Top level goals
Using health data to reduce patient consultation time.
Enhance clinic management experience for them to serve more patients.
Helping pediatricians prioritize counseling over consultations to build rapport with parents & kids.
In the pediatrician's hands, words matter more than medicine. Imagine a visit where doctors understand patients before they speak. Our goal? Turning appointments into comforting conversations.
Onboarding pediatricians to Wizz
Onboarding pediatricians to Wizz
This is the first time for the clinic team to set up the dashboard for overall operations.
This is the first time for the clinic team to set up the dashboard for overall operations.
❋ onboarding the clinic to WIZZ ❋
Eliminating repeating tasks via onboarding
The functioning of the whole system depends on a lot of data points from the clinic’s side. Asking about this essential information now would prevent the repetition of inputs later.
Eliminating repeating tasks via onboarding
The functioning of the whole system depends on a lot of data points from the clinic’s side. Asking about this essential information now would prevent the repetition of inputs later.
❋ FINER DETAILS OF ONBOARDING ❋
Adding appointments to the clinic schedule
Adding appointments to the clinic schedule
The “schedule” tab is where the users would land after the account setup. It was important to let them start their journey of building the appointment schedule as it would be a part of user activation.
The “schedule” tab is where the users would land after the account setup. It was important to let them start their journey of building the appointment schedule as it would be a part of user activation.
❋ ADDING APPOINTMENT TO SCHEDULE ❋
Designing for a busy receptionist
Imagine a receptionist who picks up a parent’s call. They are already dealing with the patients sitting at the clinic and assisting the pediatrician when required.
This is a lot to handle for the receptionist, so the scheduling flow had to be simple, with as few inputs as possible.
Designing for a busy receptionist
Imagine a receptionist who picks up a parent’s call. They are already dealing with the patients sitting at the clinic and assisting the pediatrician when required.
This is a lot to handle for the receptionist, so the scheduling flow had to be simple, with as few inputs as possible.
❋ ADDING APPOINTMENT FLOW ❋
The schedule tab
First thought
Ahh, our fresh minds couldn’t think about how complex this could be. We imagined - “just build something similar to a calendar and we’ll be done.” However, designing the schedule was the most challenging aspect for us.
It involved a complete workflow, from managing patients & bills to scheduling appointments and documenting patients' height and weight. Let’s understand the journey better.
Stages of appointment journey
The parent calls the clinic to book an appointment. (1-2 days beforehand)
The parent and kid show up at the clinic.
The receptionist documents growth indicators like height and weight.
The parent and kid finally see the pediatrician.
The parent pays the bill at the counter.
The schedule tab
First thought
Ahh, our fresh minds couldn’t think about how complex this could be. We imagined - “just build something similar to a calendar and we’ll be done.” However, designing the schedule was the most challenging aspect for us.
It involved a complete workflow, from managing patients & bills to scheduling appointments and documenting patients' height and weight. Let’s understand the journey better.
Stages of appointment journey
The parent calls the clinic to book an appointment. (1-2 days beforehand)
The parent and kid show up at the clinic.
The receptionist documents growth indicators like height and weight.
The parent and kid finally see the pediatrician.
The parent pays the bill at the counter.
❋ SCHEDULE TAB - REJECTED ITERATION ❋
Back to square one — Our ✨aha✨ moment
Let’s assume, a typical clinic has 15 scheduled appointments, but only 10 show up at the clinic, with a few extra walk-in patients. After every patient, the pediatrician “rings the bell” to call the next one in. Our goal was to design a scheduling system that would fit into this existing workflow.
❌ A few mistakes we made
Misjudged the core user jobs, and granted the receptionist certain tasks which were ideal for the pediatrician. Assigning the action to the wrong user was a major failure.
The schedule displayed all patients for the day, but problems arose due to "no-shows" and patients arriving late/early, this meant that the list of patients in the schedule and the patients sitting in the waiting room would mismatch.
This led to the creation of the “queue”, which may seem obvious but it was a breakthrough moment for us.
Back to square one — Our ✨aha✨ moment
Let’s assume, a typical clinic has 15 scheduled appointments, but only 10 show up at the clinic, with a few extra walk-in patients. After every patient, the pediatrician “rings the bell” to call the next one in. Our goal was to design a scheduling system that would fit into this existing workflow.
❌ A few mistakes we made
Misjudged the core user jobs, and granted the receptionist certain tasks which were ideal for the pediatrician. Assigning the action to the wrong user was a major failure.
The schedule displayed all patients for the day, but problems arose due to "no-shows" and patients arriving late/early, this meant that the list of patients in the schedule and the patients sitting in the waiting room would mismatch.
This led to the creation of the “queue”, which may seem obvious but it was a breakthrough moment for us.
❋ AHA MOMENT - QUEUE INTERACTION ❋
How did the creation of “queue” help?
Height and weight are recorded before adding a patient to the queue, making sure the receptionist never misses out on the step.
The pediatrician only sees patients waiting in the queue, not the entire daily schedule full of no-shows.
How did the creation of “queue” help?
Height and weight are recorded before adding a patient to the queue, making sure the receptionist never misses out on the step.
The pediatrician only sees patients waiting in the queue, not the entire daily schedule full of no-shows.
❋ SCHEDULE TAB - FINAL DESIGN ❋
The data-rich consultation experience
The consultation tab is the place where a pediatrician would spend most of their time.
Understanding the basics of the consultation
Importance of height & weight — For kids, height & weight are key growth indicators.
High usage of note-taking — Pediatricians use notes to remember health complaints they get from parents and kids. They write down things to check next time.
Cough diary — Pediatricians advise parents to maintain a diary to understand the frequency & intensity of coughing.
The data-rich consultation experience
The consultation tab is the place where a pediatrician would spend most of their time.
Understanding the basics of the consultation
Importance of height & weight — For kids, height & weight are key growth indicators.
High usage of note-taking — Pediatricians use notes to remember health complaints they get from parents and kids. They write down things to check next time.
Cough diary — Pediatricians advise parents to maintain a diary to understand the frequency & intensity of coughing.
❋ consultations tab - rejected iteration ❋
Categorizing and prioritizing information based on its importance to the pediatrician was missing. To tackle this we decided to go back to the strategizing phase.
Putting things back together!
Categorizing and prioritizing information based on its importance to the pediatrician was missing. To tackle this we decided to go back to the strategizing phase.
Putting things back together!
❋ categorisation & prioritisation of data points ❋
❋ categorisation & prioritisation of data ❋
❋ data rich consultation - final design ❋
Strategies to stay consistent with data
We came up with a few overarching guidelines for every health data we showed. The pediatrician is an expert user, it was important to not spoon-feed the insights but to help them better identify the patterns. Let’s understand a few guidelines —
The use of color to highlight urgency vs normalcy.
Indicate patterns or movement in the data upfront, but don’t form insights for the pediatrician.
Strategies to stay consistent with data
We came up with a few overarching guidelines for every health data we showed. The pediatrician is an expert user, it was important to not spoon-feed the insights but to help them better identify the patterns. Let’s understand a few guidelines —
The use of color to highlight urgency vs normalcy.
Indicate patterns or movement in the data upfront, but don’t form insights for the pediatrician.
Parent’s app
Top level goals
Scenario
Meet Mrs. Chitra Shah. She's the mother of an 11-year-old boy with asthma. Following the pediatrician's advice, she subscribed to the Wizz band and downloaded the Wizz app to stay updated on her kid's health. Chitra checks the app once or twice at work to see how her child is feeling.
Parent’s app
Top level goals
Scenario
Meet Mrs. Chitra Shah. She's the mother of an 11-year-old boy with asthma. Following the pediatrician's advice, she subscribed to the Wizz band and downloaded the Wizz app to stay updated on her kid's health. Chitra checks the app once or twice at work to see how her child is feeling.
Onboarding the parents
Most parents feel supremely concerned after their kid is diagnosed with a chronic condition, so it was important to highlight the need for parents to be tension-free and calm at every step.
Onboarding the parents
Most parents feel supremely concerned after their kid is diagnosed with a chronic condition, so it was important to highlight the need for parents to be tension-free and calm at every step.
❋ onboarding parents ❋
Laying the foundation of the home screen
Most parents feel supremely concerned after their kid is diagnosed with a chronic condition, so it was important to highlight the need for parents to be tension-free and calm at every step.
The use case here was to inform parents about their kid’s condition without overwhelming them. Hence, the data had to be understandable at a single glance.
This led to the creation of a health score.
What is a health score?
A health score summarizes multiple vitals offering a snapshot of your kid’s health.
Constructing the home screen
Let’s step back and understand what the parents want to see when they glance at the home screen. We had a few guidelines in mind before we started designing.
Don’t bombard parents with 5-6 health vitals, only show the health score.
Show the change in health. Parents want to know if the situation has improved or worsened from the last time they saw the kid.
Laying the foundation of the home screen
Most parents feel supremely concerned after their kid is diagnosed with a chronic condition, so it was important to highlight the need for parents to be tension-free and calm at every step.
The use case here was to inform parents about their kid’s condition without overwhelming them. Hence, the data had to be understandable at a single glance.
This led to the creation of a health score.
What is a health score?
A health score summarizes multiple vitals offering a snapshot of your kid’s health.
Constructing the home screen
Let’s step back and understand what the parents want to see when they glance at the home screen. We had a few guidelines in mind before we started designing.
Don’t bombard parents with 5-6 health vitals, only show the health score.
Show the change in health. Parents want to know if the situation has improved or worsened from the last time they saw the kid.
❋ health score at a glance ❋
Health score was something we created from scratch, so it was important to educate users to instill trust. What was a good or a bad score? The meaning of the score had to be very clear.
Health score was something we created from scratch, so it was important to educate users to instill trust. What was a good or a bad score? The meaning of the score had to be very clear.
Initiatives to educate users about health score
Initiatives to educate users about health score
❋ user education for health score ❋
Introducing friction — Live vital check
The health score is updated every 15 minutes, a parent whose kid is sick might become impatient. To tackle this, we added the “slide to live vital check”, which means parents had to take action to check their kid’s health in real-time.
Check out the video to see this in action.
The health score is updated every 15 minutes, a parent whose kid is sick might become impatient. To tackle this, we added the “slide to live vital check”, which means parents had to take action to check their kid’s health in real-time.
Check out the video to see this in action.
❋ slide interaction for live vitals ❋
Highlights — Deeper analysis for parents
Highlights — Deeper analysis for parents
The data visualization in the highlights section differed from that in the consultations tab of the pediatrician’s dashboard, despite both containing the same data points.
The data visualization in the highlights section differed from that in the consultations tab of the pediatrician’s dashboard, despite both containing the same data points.
Parents needed a self-explanatory representation of data with a layer of assisted insights. Spoon-feeding takeaways to the parents were important to avoid any misinterpretation due to their limited knowledge.
❋ finer details of "highlights" ❋
Designing the notification experience
Designing the notification experience
The parents had to be kept in the loop by informing them about any fluctuation in the data, at the same time, triggering their anxiety would be the last thing needed.
To design the notification experience, we had a few guidelines in mind. We refrained from keeping the voice of the notification as quirky and fun, rather it had to be simple and direct.
Additionally, the subtitle always had to include an action point for parents.
To design the notification experience, we had a few guidelines in mind. We refrained from keeping the voice of the notification as quirky and fun, rather it had to be simple and direct.
Additionally, the subtitle always had to include an action point for parents.
❋ health updates to parents ❋
Metrics to measure success
Metrics to measure success
Pediatrician’s dashboard
Pediatrician’s dashboard
Our goal with the whole system was to make pediatric consultations faster and more accurate.
Our goal with the whole system was to make pediatric consultations faster and more accurate.
Lesser time taken to reach “update prescription” — The success of the data-rich consultation experience lies in pediatricians spending less time identifying and tracking symptoms, reaching the ‘update prescription’ stage faster.
Lesser time taken to reach “update prescription” — The success of the data-rich consultation experience lies in pediatricians spending less time identifying and tracking symptoms, reaching the ‘update prescription’ stage faster.
Lower turnaround time — Time spent on consulting chronic patients’ before Wizz vs after Wizz.
Lower turnaround time — Time spent on consulting chronic patients’ before Wizz vs after Wizz.
Patients consulted per day — Data allows pediatricians to consult faster, eventually enabling pediatricians to serve more patients daily.
Patients consulted per day — Data allows pediatricians to consult faster, eventually enabling pediatricians to serve more patients daily.
❋ Update prescription & TAT ❋
Subscription count — Number of new Wizz watch subscriptions sold per month for chronic patients.
Subscription count — Number of new Wizz watch subscriptions sold per month for chronic patients.
Task success rate — Number of successfully finished appointments.
Task success rate — Number of successfully finished appointments.
Parents’ app
Number of missed follow-up appointments - Reducing it, obviously.
Number of missed follow-up appointments - Reducing it, obviously.
Daily active users - Number of parents who check Wizz every day.
Daily active users - Number of parents who check Wizz every day.
Number of appointments booked via the app
Number of appointments booked via the app
Push notification open rate - The percentage of push notifications opened is crucial as these notifications are related to health updates.
Finally, our top learnings
Finally, our top learnings
Designing for expert users vs emotional users - We dealt with both ends of the spectrum, pediatricians being experts and parents being anxious. The need to assist pediatricians and spoon-feed parents was really difficult to figure out.
Designing for expert users vs emotional users - We dealt with both ends of the spectrum, pediatricians being experts and parents being anxious. The need to assist pediatricians and spoon-feed parents was really difficult to figure out.
Designing the data - It was our first time visualizing data, and we struggled to keep the data consistent and contextual at all times. Fintech apps were our go-to place.
Designing the data - It was our first time visualizing data, and we struggled to keep the data consistent and contextual at all times. Fintech apps were our go-to place.
Importance of trust - Similar to money, people don’t trust anyone with their health, at every point we were questioned about users trusting our system.
Importance of trust - Similar to money, people don’t trust anyone with their health, at every point we were questioned about users trusting our system.
Use of AI - AI in healthcare requires finesse. Despite initial setbacks, we focused on pattern recognition for pediatricians and simplified insights for parents.
Use of AI - AI in healthcare requires finesse. Despite initial setbacks, we focused on pattern recognition for pediatricians and simplified insights for parents.
Wrapping up, thank you!
Wrapping up, thank you!
If you’re still here, then I know you have found something interesting, or everything interesting maybe✨
I am looking for internships, let's talk about design & products.
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Let’s create together!
I am open for internships :)
Let’s create together!
I am open for internships :)
Thank you,
I trust you liked it!
Priyansh Singara Version 20
Priyansh Singara Version 20
Copyrights 2024. All rights & wrongs reserved
Copyrights 2024. All rights & wrongs reserved
Copyrights 2024. All rights & wrongs reserved